MANAGED SERVICES DELIVERY MODEL
Delivery is the key to managed services. The delivery models in use now are three:
- Onsite - Service Provider’s personnel work at customer location
- Offsite - Personnel work at Service Provider’s own location
- Hybrid - Personnel work at both locations as needed.
ProPart’s delivery model is mainly offsite but at times uses the hybrid model too. Our processing centers are located in Hyderabad and Chennai in India at present. We are geared to open processing centers at any other location in India at a short notice.
The SLAs typically specify turnaround times, specific deadlines, quality standards and process improvement goals. ProPart has always met or exceeded the SLA requirements with all its customers since its inception.
ProPart is engaged by its clients typically for a one to three years span with option to renew the engagement for a similar period. However, ProPart also offers one-time services where the client’s need suits such an engagement.